With O2S, regulatory requirements become easier to manage thanks to centralised client information, automated regulatory documentation, digital questionnaires, electronic signatures and real-time compliance monitoring. The result: less administrative work, less duplicate data entry and more time to focus on providing advice.
We take a closer look at the day-to-day work of Olivia Bossonney, President of OBA Services, who supports wealth management advisers and has relied on O2S for more than seven years to help them work more efficiently, simplify compliance management and devote more time to advising their clients.
O2S, at the heart of my day-to-day work for more than seven years
I have been using O2S for just over seven years now, since launching my own independent business providing services to independent wealth management advisers through my own company.
O2S has become an integral part of my day-to-day work, particularly when it comes to managing client files and meeting regulatory compliance requirements.
Saving time throughout the client compliance process
Today, O2S helps me save time when managing the client compliance process, which represents a significant part of my daily workload.
For example, I have created document templates, such as the client onboarding document and engagement letter, using the variables available in O2S. This allows me to automate the personalisation of these documents instead of having to draft them from scratch for every new client.
I also use the features for collecting information about clients’ assets and completing investor profile questionnaires, particularly as part of the annual update of client files for financial investment advisory purposes. With MoneyPitch, I can send these questionnaires directly to clients so that they can update their information themselves. This feature saves a considerable amount of time.
Following this meeting, which generally takes no more than 30 minutes, all I need to do is send the two updated documents to the client for electronic signature
Compliance, one of O2S’s key strengths
The feature I value most in O2S is undoubtedly compliance management, which I consider to be one of the software’s key strengths.
The solution is intuitive and easy to use, while enabling rigorous monitoring of regulatory obligations throughout the client journey.
The Compliance tab is particularly useful on a day-to-day basis, as it allows me to immediately identify which documents need to be updated before each client meeting. This visibility makes it easier to anticipate the necessary updates and prepare effectively for meetings, with a complete and up-to-date client file.
I also appreciate the AML-CFT (Anti-Money Laundering and Countering the Financing of Terrorism) tab, which simplifies the checks associated with anti-money laundering and counter-terrorist financing requirements. The integrated asset-freeze verification feature is particularly valuable in helping to meet the regulatory obligations applicable to wealth management advisory activities.
Similarly, the Management tab provides an overall view of compliance progress across all the firm’s clients. It makes it possible to quickly identify files requiring particular attention and better organise the actions that need to be taken.
What sets O2S apart from other wealth management CRMs I have used is, above all, how closely it addresses the practical needs of wealth management advisers. In my view, the software provides particularly comprehensive coverage of the different stages of client management, combining wealth management, regulatory and operational aspects.
Its intuitive and structured approach guides users step by step through the processes required for each client, making the software much easier to learn and use on a day-to-day basis.
A solution designed around the realities of wealth management advisers
The main benefit our wealth management adviser clients gain from our use of O2S is more personalised, responsive and effective support.
The solution allows us to centralise information about clients’ assets, gain a comprehensive view of each client’s situation and better monitor their investments.
As a result, we spend less time on administrative tasks and can devote more time to providing advice, listening to our clients and finding solutions tailored to their individual objectives and needs.
More time for advice and client support
Having had the opportunity to use other CRMs designed for our profession, I find that O2S stands out for its ease of use, visual approach and user-friendly interface.
The solution remains intuitive and functional without becoming unnecessarily complex. It provides an effective way to structure the business while remaining straightforward and easy to use on a daily basis.
In short, O2S is a proven industry-specific solution, designed around the realities of wealth management advisers and combining experience, simplicity and efficiency.
Harvest expertise supporting wealth management professionals
Above all, I trust Harvest because of its long-standing experience in the wealth management advisory profession and its in-depth understanding of the specific characteristics of our industry, particularly the regulatory requirements that govern it.
Responsive support that listens to its clients
Whenever I encounter an issue when using the software, I do not hesitate to contact Harvest’s telephone support team.
I particularly appreciate the team’s responsiveness. They generally respond quickly to my requests or call me back promptly if I am unable to reach them directly.
The answers they provide are clear, precise and tailored to the issues I encounter. When necessary, the teams can also access my CRM remotely to help me resolve specific issues.
Over the past few months, I have also noticed a significant improvement in the quality of the support provided, with a team that is particularly responsive to my requests and attentive to my needs.
This availability and responsiveness are a real asset in my day-to-day work and further strengthen my confidence in the solutions provided by Harvest
